Refunds

Due to the downloadable nature of digital products, once a resource is purchased, it cannot be returned or refunded. All sales of digital resources are considered final and nonrefundable once an order is submitted. 

Buyers are NOT entitled to a refund if:

• The customer does not own the proper software 
• The purchased product is not compatible with a user’s existing setup
• The customer doesn’t understand what they are purchasing
• The customer changes their mind or no longer needs the product

Buyers are entitled to a refund if: 

• A resource file is damaged or is missing content.
• A resource preview and/or description misrepresents what is actually contained in the resource.
• A resource is not accessible because the technical requirement is not included in the resource description. 

If your purchase falls into one of these categories, you can submit a refund request to support@stephanieelkowitz.com. Refund requests must be made within 14 days of your purchase. 

If you made a duplicate purchase, please send an email to support@stephanieelkowitz.com for assistance. 

We may, in our sole discretion, modify our Refund Policy or, on a case-by-case basis, issue a refund for a reason that falls outside of our Refund Policy. 

Exchanges

Customer satisfaction is of the utmost importance to me. If a resource did not suit your needs like you thought it would, please send an email to support@stephanieelkowitz.com. I would be happy to provide an exchange.

Payment Plan Cancelations

A payment plan is a legal agreement and must be paid in full.  A payment plan cannot be canceled for any reason.  

Payments are automatically processed for the duration of the payment plan. If a monthly payment defaults, your account will be suspended and you will not have access to your purchases until the payment has been made. 

PARTIAL.LY AND STEPHANIE ELKOWITZ, LLC RESERVE THE RIGHT TO REFER DEFAULTED PAYMENT PLANS TO COLLECTIONS AGENCIES AND TO REPORT DEFAULTED PAYMENT PLANS TO CREDIT BUREAUS.